PLEASE KNOW THAT YOU BECOME A PATRON WHEN YOU WANT TO GIVE YOUR SUPPORT. THE SERVICES I PROVIDE ARE EXCLUSIVE TO AND ARE GESTURES OF MY GRATITUDE TOWARDS THE PATRONS.
Cycle: The subscription period for which an automatic renewal amount has been paid by you.
ROR: Request for a refund.
A beautiful relationship is where there’s a healthy exchange and where you show up consistently. At the same time, it’s also where you’re respected if you change your mind and want to walk out.
I thank you (!!!) for showing up and I’ve developed this Payment, Cancellation and Refund Policy that informs you about what happens if you change your mind.
- 11 Months Price Protection
Once subscribed at a particular patronage, the automatic renewals can be carried out at the same price without change, for a period of 11 months (12 months for quarterly subscriptions), inclusive of the first payment of the year.
- Automatic monthly renewal are carried out via PayPal on the 1st of every month, until cancelled by you. A patronage may also be cancelled by PotatoMind, on our sole discretion, with or without a notice.
- You can cancel a recurring patronage any time, using the ‘Cancel’ link emailed to you during the time of your subscription.
- You can also request a cancellation via the form, citing the following:
- Subject: Request for cancellation of <monthly/quarterly> patronage
- Date of subscription
- Amount of patronage
- Month or quarter for which cancellation/pause is requested.
- Whether or not the payment has been made for the said month or quarter.
- Whether or not a refund is requiredThough PotatoMind offers you the option to request a refund on the donations, hopefully you will allow the spirit of support to stay alive.
5. Cases in which ROR can be processed
You can cancel or request a cancellation of your recurring patronage by no later than the 3rd day of the first Cycle that you want to stand cancelled, and an ROR, if requested via form, shall be processed in full within 14 days.
If you ROR later than the 3rd day of the first Cycle that you want to stand cancelled and up to the 180th day from the date of payment, refund shall be processed with a flat deduction fee of 30% on the paid amount.
No refund shall be processed after 180 days from the date of payment.
You or a third party, shall not make a request for refund after 180 days from the date of payment and no refund shall be processed on such requests.
You can request a pause on the automatic renewals of your recurring patronage for a specific number of Cycles, no later than the 3rd day of the first Cycle that you want to put on pause, given that only consecutive Cycles can be paused. And an ROR, if requested via form, shall be processed in full within 14 days.
If you ROR later than the 3rd day of the first Cycle that you want to stand paused and up to the 180th day from the date of payment, refund shall be processed with a flat deduction fee of 30% on the paid amount.
You or a third party, shall not make a request for refund after 180 days from the date of payment. No refund shall be processed on such requests.
Amount is deducted in duplicate from your account or an amount has been deducted from your account but the patronage isn’t renewed, given that a quoted discrepancy reflects in my account as well. Discrepancy, if found in our account as well, we shall resolve the discrepancy within 14 days of confirming it to you.
- Timeline for a refund
Starting from the date you send an ROR, processing of the same from our end may take anywhere between 3-14 days. It may take up to 7 more days to reflect in your account, depending on the bank or an intermediary service, like PayPal.
If an ROR is processed from my end and it still does not reflect on your end in 14+7 days, you understand and you provide full agreement that the ROR shall be closed and that I shall not be held responsible for any kind of future claims made in context to the ROR, by you or by a third-party, under all events or circumstances.
- Cases where a request is not eligible for refund
Any discrepancy where a claimed amount is deducted from your account or from a service that you use, but does not reflect in my account.
- SERVICE TOPPING
Unless explicitly mentioned in this Policy, a Service Topping is non-refundable, whether or not you utilise the service. Thus, a refund for a Service Topping cannot and shall not be claimed, by you or by a third-party, under all events and circumstances.
- SPONTANEOUS PATRON
Unless explicitly mentioned in this Policy, a donation made by a Spontaneous Patron is non-refundable and cannot be claimed for a refund, by you or by a third-party, under all events and circumstances.